Zappos Core Values: A Culture Of Exceptional Customer Service And Empowerment
Zappos Core Values: A Culture Of Exceptional Customer Service And Empowerment
Zappos, the online shoe and apparel retailer, has built a reputation for providing exceptional customer service. The company’s core values, which include delivering WOW through service, embracing and driving change, and creating fun and a little weirdness, are central to its success.
Meet Dr. David Vik, Who Built Zappos’ Company Culture of Happiness – Source www.pinterest.com
Customer Service Is Paramount
Zappos believes that customer service is the most important aspect of its business. The company goes above and beyond to make sure that its customers are happy, even if it means losing money. For example, Zappos has a policy of allowing customers to return items for any reason, even if they have been worn. The company also offers free shipping and returns, making it easy for customers to do business with them.
Zappos’ commitment to customer service has paid off. The company has been ranked as one of the best places to work for by Fortune magazine for several years running. Zappos has also been recognized for its customer service by J.D. Power and Associates, which has awarded the company its highest rating for online customer service for several years in a row.
How Zappos Designs Culture Using Core Values | By Gustavo Razzetti – Source www.fearlessculture.design
Zappos Core Values: A Culture of Exceptional Customer Service And Empowerment
Zappos’ core values are at the heart of its culture of exceptional customer service. The company’s values are:
Deliver WOW Through Service
Zappos believes that every customer interaction is an opportunity to deliver WOW. The company’s employees are trained to go above and beyond to make sure that customers are happy. This means going the extra mile to help customers find the right product, resolving problems quickly and efficiently, and always being friendly and courteous.
Have You Created Core Values for Your Family? | Alan Bracken – Source www.alanbracken.com
Embrace and Drive Change
Zappos is constantly looking for ways to improve its customer service. The company is not afraid to experiment with new ideas and technologies. Zappos has been a pioneer in the use of social media to connect with customers. The company also offers a unique live chat service that allows customers to get help from a real person 24 hours a day, 7 days a week.
Create Fun and a Little Weirdness
Zappos believes that work should be fun. The company’s culture is one of creativity and innovation. Zappos employees are encouraged to be themselves and to bring their own unique personalities to work. This creates a fun and welcoming environment for both employees and customers.
Zappos.com Corporate Headquarters – in Las Vegas, NV #largeoffice # – Source www.pinterest.com
Zappos Core Values: A Culture of Exceptional Customer Service And Empowerment
Zappos’ core values have helped the company to achieve great success. The company has been profitable for every year of its existence. Zappos has also been recognized for its customer service by J.D. Power and Associates, which has awarded the company its highest rating for online customer service for several years in a row.
The Zappos Story
Zappos was founded in 1999 by Tony Hsieh. Hsieh had a vision to create an online shoe store that would provide exceptional customer service. Zappos quickly became one of the leading online shoe retailers. In 2009, Zappos was acquired by Amazon.com. However, Zappos has continued to operate independently and has maintained its own unique culture.
Unit 3 – Tutorial Sheet – STRATEGIC MANAGEMENT Unit 3 – The Internal – Source www.studocu.com
Zappos Core Values: Creating a Culture of Empowerment
Zappos’ core values are not just words on a page. They are lived out by every employee in the company. Zappos employees are empowered to make decisions and to take risks. They are also encouraged to be creative and to come up with new ideas. This culture of empowerment has helped Zappos to become a leader in customer service.
Empowering Employees
Zappos believes that its employees are its most important asset. The company invests heavily in training and development. Zappos also offers a variety of benefits to its employees, including health insurance, paid time off, and stock options. Zappos employees are also given the opportunity to participate in the company’s decision-making process.
Running head Zappos Employee Culture TrainingZappos Employee Cu.docx – Source www.slideshare.net
Conclusion: Zappos Core Values: A Culture Of Exceptional Customer Service And Empowerment
Zappos’ core values are the foundation of its success. The company’s commitment to customer service, empowerment, and innovation has made it one of the most successful online retailers in the world. Zappos’ core values are a model for other companies that want to achieve great success.
